Refund & Return Policy

Refund & Return Policy

Last updated: August 2026

At Tuyil, we want you to sleep better — and that means standing behind every product we make. If something isn't right, here's how we'll make it right.

15-Day Return Window

You may return your Tuyil pillow within 15 days of delivery if you are not satisfied with your purchase, subject to the conditions below.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be returned within 15 days of the delivery date
  • Be in its original condition — unused, unsoiled, and free of odours
  • Include the original packaging and tags

We reserve the right to decline a return if the product shows signs of use, damage, or tampering.

How to Initiate a Return

  1. Email us at hello@tuyil.in with your order number and reason for return
  2. Our team will respond within 1–2 business days with pickup instructions
  3. Pack the product securely and hand it to our pickup agent
  4. Once we receive and inspect the item, your refund will be processed within 5–7 business days

Refunds

Approved refunds are credited back to the original payment method:

  • Prepaid orders (UPI, card, net banking): Refund to source within 5–7 business days after return inspection
  • COD orders: Refund via bank transfer. You will be asked to share your bank account details at the time of return initiation

Shipping charges (if any) are non-refundable unless the return is due to a defect or an error on our part.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery at hello@tuyil.in with photos of the damage. We will arrange a free replacement or full refund at our discretion.

Warranty Claims

Our products carry a 1-year warranty against manufacturing defects. Warranty claims are handled separately from returns. To raise a warranty claim, visit our Warranty Claim page.

Non-Returnable Items

For hygiene reasons, the following cannot be returned:

  • Products that have been used or slept on
  • Products with removed hygiene seals
  • Items purchased during a final-sale or clearance promotion (marked as such at purchase)

Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please return your current order (subject to the above conditions) and place a new order.

Contact Us

Questions about your return or refund? We're happy to help.

📧 hello@tuyil.in
🕒 Monday to Saturday, 10 AM – 6 PM IST